Privacy Policy

Effective Date: January 20, 2025.
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Leela Care LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") describes how we collect,  use, disclose, and safeguard your information when you use our website ("Website"), mobile applications, or services ("Services"). By using or interacting with our Services, you agree to the terms outlined in this Policy. If you do not agree with this Policy, please do not use our Services. We may modify this Policy from time to time. Changes will be indicated by the "Effective Date" at the top of this page. Material changes will be communicated to you before they become effective, and your continued use of the Services after changes signifies your acceptance of the updated Policy.

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Information We Collect

We may collect the following categories of information:

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a. Personal Information You Provide:

• Name, address, phone number, email address, date of birth, gender, and other identifying details.
• Insurance information and health-related data relevant to providing care.
• Payment information, including credit or debit card details for service billing.
• Responses to surveys, promotional activities, or feedback forms.

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b. Information Automatically Collected:

• Device information, such as IP address, browser type, operating system, and hardware model.
• Usage data, including pages viewed, features used, and time spent on the Website or app.
• Location information derived from your device’s GPS or IP address (with your consent).

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c. Cookies and Similar Technologies: We use cookies and similar tools to personalize your experience, analyze usage, and improve functionality. You can manage cookie preferences through your browser settings.

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How We Use Your Information

We use your information to:

• Provide, manage, and improve our Services.
• Schedule and manage appointments.
• Process payments and verify your identity.
• Communicate with you about your care, including reminders and follow-ups.
• Personalize your experience on our Website and app.
• Comply with legal, regulatory, and contractual obligations.

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Sharing Your Information

We do not sell your personal information. However, we may share your data in the following ways:
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• With Service Providers: To assist in delivering our Services, such as payment
  processing, IT support, or appointment scheduling.
• For Legal Compliance: To comply with laws, regulations, or court orders.
• With Your Consent: When you explicitly authorize sharing for specific purposes.
• During Business Transactions: In case of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

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Data Security

We implement robust security measures to protect your information. These include encryption, secure servers, and access controls. However, no method of electronic transmission or storage is completely secure. If you suspect a data breach, please contact us immediately.

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Your Rights

Depending on your location, you may have the following rights:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal or contractual obligations).
• Object to certain types of processing or withdraw consent.
• To exercise these rights, contact us at the information provided below.

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Children's Privacy

We use cookies to enhance your browsing experience and gather analytics. These cookies include:

• Strictly Necessary Cookies: Essential for core functionality.
• Performance Cookies: For monitoring and improving the Website’s performance.
• Functional Cookies: To remember preferences and provide personalized content.

You can adjust cookie settings through your browser or device.

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Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

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Retention of Information

We retain your personal information for as long as necessary to provide Services, comply with legal requirements, resolve disputes, or enforce agreements. Retention periods vary based on the type of information and applicable laws.

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International Users

Our Services are intended for users in the United States. If you access our Services from outside the U.S., your information may be transferred and stored in the U.S., which may have different data protection laws

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Contact Us

If you have any questions or concerns about this Policy or our practices, please contact us at:

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Leela Care LLC

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Email: hello@leelacare.com

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By using our Services, you acknowledge that you have read and understood this Privacy Policy.